Terms & Conditions

Before registering an account or placing any wager at NanaCasino players are required to read and accept the following Terms & Conditions in their entirety. These terms govern the relationship between the player and the platform, and by proceeding with registration, each user confirms full agreement with all provisions outlined below.

1. General Provisions

NanaCasino operates as a licensed online gaming platform. All games, promotions, and services offered are subject to the applicable regulatory framework under which the site holds its licence. These Terms & Conditions apply to all users of the platform regardless of jurisdiction, device, or method of access.

NanaCasino reserves the right to amend these terms at any time. Continued use of the platform following any published update constitutes acceptance of the revised terms. Players are encouraged to review this page regularly to remain informed of any changes.

2. Eligibility and Registration

To register and play at NanaCasino, users must satisfy the following criteria:

• Be at least 18 years of age (or the legal gambling age in their jurisdiction, whichever is higher)
• Not be a resident of a jurisdiction where online gambling is prohibited
• Not be a self-excluded individual on any national or platform-level exclusion list
• Provide accurate, complete, and current personal information during registration

Each player is permitted to maintain only one account. Duplicate accounts will be suspended, and any associated funds or winnings may be forfeited. NanaCasino reserves the right to request identity verification at any stage.

2.1 Verification (KYC)

Players may be required to complete Know Your Customer (KYC) verification before withdrawing funds. Acceptable documents typically include:

Failure to provide requested documentation within the specified timeframe may result in account suspension.

3. Account Management

3.1 Account Security

Players are solely responsible for maintaining the confidentiality of their login credentials. NanaCasino will never request a player’s password via email or live chat. Any suspected unauthorised access must be reported to the support team immediately.

3.2 Account Closure

Players may request account closure at any time by contacting customer support. If the closure request is related to problem gambling, support staff are trained to escalate such requests through the responsible gambling pathway.

3.3 Inactive Accounts

An account is deemed inactive after 12 consecutive months without a login. NanaCasino reserves the right to apply an inactivity fee in accordance with applicable law. Players will be notified before any such fee is deducted.

4. Deposits and Withdrawals

4.1 Deposits

All deposits at NanaCasino must be made using payment methods registered in the player’s own name. Third-party deposits are not accepted. Minimum and maximum deposit limits vary by method and are displayed at the cashier.

4.2 Withdrawals

Withdrawal requests are processed subject to the following conditions:

• The player’s account must be fully verified
• All applicable bonus wagering requirements must be met
• The withdrawal must be directed to the same method used for the qualifying deposit, where technically feasible

Processing times vary by method:

NanaCasino reserves the right to conduct additional security checks before processing withdrawal requests, which may extend processing times.

4.3 Currency

The base currency for all transactions at NanaCasino is the euro (€). Conversion fees may apply if a player’s preferred payment method operates in a different currency.

5. Bonus Terms

All bonuses offered at NanaCasino are subject to specific terms that are published alongside each promotion. General bonus conditions include:

• Bonuses must be claimed within the specified timeframe
• Wagering requirements must be completed within the stated validity period
• Maximum bet limits apply when playing with an active bonus (typically €5 per spin or round)
• Certain games may contribute less than 100% toward wagering requirements or may be excluded entirely
• Only one bonus may be active at a time unless explicitly stated otherwise

Players who attempt to abuse bonus offers — including through the use of multiple accounts, coordinated play, or manipulation of game mechanics — may have their bonuses voided and their accounts suspended.

Full bonus terms are detailed on the Bonuses page.

6. Fair Use and Prohibited Activities

NanaCasino maintains strict policies against fraudulent, dishonest, or abusive behaviour. The following activities are strictly prohibited:

• Use of automated software, bots, or scripts to interact with games
• Collusion with other players
• Exploitation of software errors or glitches
• Money laundering or any attempt to use the platform for illicit financial activity
• Creating multiple accounts to claim duplicate bonuses
• Providing false or misleading personal information

NanaCasino reserves the right to void bets, withhold winnings, and permanently close accounts where prohibited activity is detected. Where applicable, relevant authorities may be notified.

7. Game Rules and Disputes

All game outcomes at NanaCasino are determined by certified Random Number Generators (RNGs) audited by independent third parties. The results are final and binding.

In the event of a technical malfunction that affects game play:

• Bets affected by verified technical errors may be voided
• NanaCasino is not liable for losses resulting from internet connectivity issues on the player’s end
• Disputes must be submitted to customer support within 30 days of the relevant event

If a dispute cannot be resolved directly through customer support, players may escalate the matter to the appropriate Alternative Dispute Resolution (ADR) body as specified in the licence conditions.

8. Responsible Gambling

NanaCasino is committed to promoting responsible gambling. Players have access to the following self-management tools:

Players who believe they may be experiencing gambling-related harm are encouraged to contact support or visit recognised organisations such as GamCare, BeGambleAware, or Gambling Therapy.

9. Privacy and Data Protection

NanaCasino processes personal data in accordance with its Privacy Policy, which complies with applicable data protection regulations. Player data is used exclusively for the operation of accounts, regulatory compliance, and service improvement. Data is never sold to third parties for marketing purposes.

Players have the right to request access to their personal data, correct inaccuracies, or request deletion, subject to legal retention requirements.

10. Intellectual Property

All content on the NanaCasino platform — including but not limited to graphics, logos, software, and written material — is protected by copyright and other intellectual property laws. Reproduction, redistribution, or commercial use of any platform content without express written permission is prohibited.

11. Limitation of Liability

To the fullest extent permitted by law, NanaCasino shall not be held liable for:

• Losses arising from interrupted or unavailable services
• Losses caused by a player’s failure to adhere to these terms
• Indirect, incidental, or consequential damages
• Third-party software or payment processing failures

NanaCasino’s total liability to any individual player in connection with any single event shall not exceed the amount wagered by the player in that event.

12. Governing Law

These Terms & Conditions are governed by the laws of the jurisdiction in which NanaCasino holds its operating licence. Any legal disputes shall be subject to the exclusive jurisdiction of the competent courts in that territory.

13. Contact and Support

For questions relating to these terms, players may contact the NanaCasino support team via:

• Live Chat — available directly on the platform
• Email — via the contact form on the website

Support is available in multiple languages and aims to respond to all enquiries within 24 hours.

By creating an account at NanaCasino, you confirm that you have read, understood, and agreed to these Terms & Conditions in full.